TERMS & CONDITIONS
General Provisions
Each client undertaking cooperation with www.croftonco.co.uk is obliged to read the regulations and by placing an order, the client accepts the regulations in full.
This document is a form of agreement between Crofton Co and the Customer using our services.
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Quotes
When choosing to place a deposit payment with us to secure your order, a quote will be provided with costs & prices as listed on the day of the commission. The quote will remain valid for 30 days from the date it is sent to you. It may be accepted by you at any time during this period. To avoid any misunderstanding as to whether or not a quote has been accepted, we must have received your acceptance in writing (email is fine) within this period. Quotes are provided on the basis of the information that has been provided to us in writing, prior to the quote being prepared and on the assumption that there are no additional or unusual circumstances that may apply to the order (such as very short deadlines, changes to your delivery address or details or any other matters which may impact on our ability to commence, continue or complete your order). Any changes that you make to your order which are not envisaged by our quote shall not be binding on us unless we expressly accept them. We reserve the right to request additional payments if the changes require additional work.
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Terms of Use
Using the online store means that the customer accepts these regulations in full. The website and logo are the property of Crofton Co. Materials contained on the website including: texts, graphics, photos, cannot be copied or used in any way.
Personal data provided by the customer will be used to fulfill orders to deliver them to the correct address and any other from of contact when processing orders. The customer agrees to receive information via email.
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The Company reserves the right to store data relating to the customer (data entered during ordering) and order history for up to a year.
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Process of Submitting and Realising Orders
The conclusion of the contract (placing an order) takes place at the moment of delivery to the customer of all files and data necessary to perform the contract.
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All orders are carried out carefully, accurately and as soon as possible. The time of order completion should be consistent with the information given on the website. In special cases, this period may be extended, about which the client will be informed.
Please note that we reserve the right to change these terms at any time – we will notify you of any changes made in correspondence.
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Crofton Co is not responsible for delays due to improper preparation of files for printing by the customer. In this case, the order delivery time is counted from the beginning - from the moment the customer delivers the files for printing in the correct form.
Crofton Co is not responsible for delays during busy periods i.e. Christmas and other busy holidays.
The delivery dates provided on the website are only indicative.
Orders completed are delivered to the address provided when placing an order.
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Materials for Printing
The client bears full responsibility for legal defects resulting from the content and form of files delivered for printing, including also for any infringement of third party rights. The customer declares that the files sent are virus-free and will not cause software or computer hardware malfunctions. Crofton Co is not responsible for incorrectly preparing files for printing.
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Orders are printed in the form in which they were delivered to Crofton Co.
Crofton Co are not responsible for any wrong writing. A proof will be sent to the customer for them to check before printing.
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Due to the variety of monitors (screens) as well as the related differences in the display of colours - prints may differ in terms of colour compatibility with what the customer sees on their monitor (screen). Therefore, Crofton Co does not respond to the effects of bad calibration and incorrectly selected colour profile in the customer's monitor.
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Forms of Payment
The customer can choose the payment method when placing the order: payment by bank transfer, card, Apple pay or Google pay.
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Payment by bank transfer (value of the order: cost of the item + shipping costs) should be made to the company account indicated after placing the order. The product will be sent after the payment is credited to our account. In special cases, if we cannot process the order (no availability), the full amount will be returned to the account indicated by the customer in the shortest possible time.
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Delivery
Delivery costs are borne by the customer (unless the offer says otherwise). The shipping cost is given for each product depending on the chosen payment method.
Shipments are made via Evri.
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All packages we send are carefully packed in a way that guarantees the safety of goods during transport. Whilst we will take care to package your stationery as safely and securely as possible, we cannot be held liable for late delivery, loss or damage in transit. Responsibility for damage to or loss of goods shall pass to you on the postage.
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Before collecting the package, pay attention to whether it carries any signs of damage or opening. The customer has the right to check the contents of the package in the presence of the courier after signing the consignment note. In the case of mechanical damage to the goods or non-compliance with the order, ask the courier to write down the damage report, which will be the basis for any complaints. Only with such a protocol signed by the courier will we consider complaints about damage to the goods.
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Complaints
Complaints about errors in the text of invitations / additions may only be considered if the printed version differs from the project accepted by the client. If an error appears on the paper version (in dates, words, letters or substance), which was not in the final version of the project accepted by the customer, then it is the basis for complaints, in other cases the complaint will not be accepted. If the products sent have technical defects or damage caused during delivery, the customer is obliged to inform us by email within 48h - 72h of delivery / arrival of goods, and then send back (within 8 days of delivery) to the address indicated (at customer's own expense), respectively secured goods that are the subject of a complaint. As all our products are bespoke and made to order we are unable to offer refunds. If your items are damaged or there are any issues we will work on resolving the matter and making replacements if necessary.
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Condition for the customer's claims is to check the package upon receipt and to complete the damage report in the event of damage or shortages of goods, as damage may be caused by the courier company - any lost or damaged / delayed goods during shipment are not the responsibility of Crofton Co.
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We review complaints within 14 business days of receiving the shipment with the returned products.
The color differences between the project (viewed on the monitor) and the finished printout that may occur result from technical reasons (differences between the RGB and CMYK mapping, individual monitor settings) and cannot be the subject of a complaint. Individual hand-made invitations and accessories may differ slightly and cannot be the subject to a complaint.
Full colour printing – all reasonable efforts shall be made to obtain the best possible colour reproduction on customer’s work but variation is inherent in the print process and it is understood and accepted as reasonable that Crofton Co shall not be required to guarantee an exact match in colour or texture between the customer’s photograph, transparency, proof, electronic graphic file, previously printed matter or any other materials supplied by the customer and the printed article that is the subject of the customer’s order.
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Crofton Co is committed to making every effort to ensure that the elements are of the highest possible level.
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Withdrawal from the Agreement & Cancellations
Once an order is placed online and drafts are commissioned we will not accept any cancellations or refunds.
A refund of 50% will be granted if no artworks have been started but order has been placed.
Any deposit payments made towards your order are non-refundable and are credited towards the work commissioned - if Bespoke Fee is paid for this also is a non-refundable fee to commence digital artworks and consultations.
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Upon order placed on basis of quantities, Crofton Co reserves the right to only alter the order within +10 or -10 in quantities.
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Final Provisions & Marketing
The client declares that one has read these regulations, accepts its provisions and undertakes to comply with them. In matters not covered by these regulations, generally applicable laws will apply.
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The service client can only be an adult who is over 18 years old and has full legal capacity.
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Crofton Co reserves the right to amend the regulations without having to inform the clients. For new orders, the current regulations are published on the website. For orders in progress, the regulations from the date of the order are binding.
By undertaking cooperation, the customer accepts the regulations in full.
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Personal data is processed only for the purpose of completing the order. Crofton Co does not use them in any other way.
Crofton Co reserves the right to publish any designs printed for social media, advertising, marketing and promotional materials on the Internet - of course removing any personal data.
Contents of the Site: Design And Author Concepts Are Designed By Crofton Co And Are Protected By Copyright Rights. Any Sample Of Copying And Reselling Designs, Projects, Photos And Ideas Are Prohibited.
Each client undertaking cooperation with www.croftonco.co.uk is obliged to read the regulations. Ignorance of the regulations does not absolve the customer from the principles contained in it. By placing an order, the client accepts the regulations in full.